The following documentation is intended to "get you started"
and answer basic videoconferencing questions. The Polycom equipment
is intuitive and easy to use. Polycom offers on-screen help by pressing
the "info" button on the remote control.
For more detailed information, consult your Polycom User Guide (available
on the CD shipped with your unit). In addition, on-line training can
be found at www.polycom.com (select
support, select how-to, select video how to). If you need additional
help, contact your Local
Technical Contact. If he/she cannot help, contact Pam
Christman to schedule basic, on-site videoconferencing training
for teachers and media center staff.
What is videoconferencing and how can
I use it in my classroom?
Quick-Start Equipment Set-up
Using the Remote Control
On-screen Help
Placing a Call
Ending a Call
Answering a Call
Controlling the Videoconference
Maintaining the Address Book
Multi-point Video Calls from
your Polycom
System Diagnostic/System Info
Connecting a VCR to your Polycom
Remote Management/Web Interface
External Video Bridge
Videoconferencing Information
Trouble Shooting Guide
What is videoconferencing and
how can I use it in my classroom?
Videoconferencing is like interactive TV. You can connect 2 or more
sites with live audio and video. Videoconferencing is a terrific
way to add value to the classroom while stretching your educational
dollars. Some applications include:
Student interaction outside the classroom without
leaving your "four walls":
- Virtual Field Trips
- Career Exploration
- Expert Speakers
- Interaction with other classrooms (compare/contrast/compete)
Instructor Sharing
- Share experiences
- Professional Development
Expanded curriculum offerings for students
Increase enrollment in "specialty courses"
The possibilities are virtually endless!
Over the past several years, RIDE funded Working Wonders grants
to place IP videoconferencing equipment in RI schools and districts.
- There are currently nearly 40
connection points on the RI K-12 Videoconferencing network
and it continues to grow.
- Video-over-IP (also known as H.323, IP- or TCP/IP-based videoconferencing)
connects over your Internet connection. The advantage is that
you can plug into any Internet port and there are no per minute
charges associated with a standard videoconference.
- The best quality connections will be within RINET network, to
OSHEAN members (e.g., URI and Brown University), and to other
Internet 2 locations because we have implemented Quality of Service
throughout these networks. If you would like to connect to a site
over the commercial Internet, contact Pam Christman at RINET to
discuss probable service degradation and ways to avoid and/or
minimize problems.
Quick-Start Equipment
Set-up
You will need:
Set the Polycom unit (ViewStateion FX) camera pointing toward the
"subject". You can place the unit on top of the television
monitor. Make the following required connections as shown
Note: actual unit/screens may differ slightly from diagrams
1) Use Orange cable to connect Orange LAN port on FX to LAN port
(in wall)
2) Use thin microphone cable to connect the first microphone to
the microphone port on the FX. A second microphone may be connected
to the first microphone, if desired. The microphones should be placed
close to the users. DO NOT PLACE THE MICROPHONES CLOSE TO EACH OTHER,
OR CLOSE TO THE POLYCOM UNIT OR CLOSE TO ROOM NOISE.
3) Connect the TV/Monitor to the Polycom unit FX using the S-video
cable (see diagram for FX ports). Additional equipment: ie. camera,
monitor, VCR player, DVD Player may be connected to the other ports
on the back of the Polycom. (See CD User guide for more information).
4) Connect Powersupply
5) Turn Power on to all equipment.
6) Make sure there are (good) batteries in the Polycom remote control.
Follow the on-screen set-up instructions. Click Here for Recommended
Settings
Using The Remote Control
The Polycom is controlled via a supplied remote control device:
Note: actual unit/screens may differ slightly from diagrams
| 1. CALL-HANGUP |
Place and disconnect calls |
| 2. FAR CAMERA |
Select the far site camera |
| 3. SLIDES |
Show a presentation |
| 4. SELECT |
Select items and advance/reverse
slides |
| 5. VOLUME |
Controls volume of Polycom |
| 6. MUTE |
Prevent the far site from hearing
the near site or vice versa |
| 7. INFO |
Get help |
| 8. MENU |
Brings you to Main Menu, Return
to previous screen |
| 9. ZOOM |
Zoom in or out on an image |
| 10. SNAPSHOT |
Take snapshots of a meeting |
| 11. DIRECTIONAL ARROW |
Move around menus and adjust camera |
| 12. AUTO |
Select auto voice-tracking camera
or track to presets |
| 13. NEAR CAMERA |
Select the near site camera |
| 14. NUMERIC KEYPAD |
Enter vide numbers. Use right arrow for dot (.)
|
Note: Use TV remote to set TV volume.
On-screen Help
The Polycom has built-in on screen help for the following topics:
- Navigation
- Video Call
- Connecting a PC
- PowerPoint
- Camera Selection
- Voice Tracking
- Camera Presets
- Touchtones
To use the on screen help. Press the INFO button on remote.
Placing a Call
- Press MENU button, until you to get to the Polycom ViewStationFX
Main Menu.

Note: actual unit/screens may differ slightly from diagrams
- To make a Manual Video Call
Note: actual unit/screens may differ slightly from diagrams
- Highlight Video Call
- Press Green CALL/HANG-UP button (or SELECT button (maroon
oval)
- Enter IP address for far site (use the right arrow to enter
the "dot" in the IP address)
- Adjust the speed as necessary (768 is recommended)
- Press the green CALL/HANG-UP button to initiate call (or SELECT
button (maroon oval)
- To make a Speed Dial call (the last six calls are automatically
stored in Speed Dial)
Speed Dial can be accessed in several ways.
- Selecting Video Call. Arrow down to Speed Dial
- Selecting Speed Dial (lower right corner) from Main Menu (some
versions)
- Selecting Address Book (lower left cornet) from Main Menu
- If you know the number of the Speed Dial Entry, you can press
the corresponding number on the remote control while in the
Main Menu Screen.
The first time you press the number will take you to the Speed
Dial screen. The second time you press the number it will dial
that entry.

Note: actual unit/screens may differ slightly from diagrams
- highlight the speed dial location you want to call (using
arrow keys)
- press SELECT button
You can lock a speed dial entry so that it always appears on the
Speed Dial screen. This is useful for numbers you dial frequently.
To lock the number, highlight the entry on the Speed Dial screen
and press the "#" button on the remote control.
A Lock icon appears next to speed dial entries that are locked.
To unlock a number, highlight the entry and press the "*"
button on the remote control.
- To make a call using the Address Book
Address Book can be accessed in several ways.
- Selecting Video Call. Arrow down to Address Book
- Selecting Address Book (lower right corner) from Main Menu
(some versions)
- Highlight Address Book (lower left corner) from Main Menu.
(some versions) Press SELECT button twice
Note: actual unit/screens may differ slightly from diagrams
Note: actual unit/screens may differ slightly from diagrams·
- Connecting
- Watch the "ball" icon in the lower left corner
of the screen
- Viewing your own site, you will hear a simulated ringing
sound
- The ball icon will turn to green when the call connects
and display the far end site, far end name and the connect
speed
- If the call fails, check to make sure you have the right
IP address and that the far end is turned on and ready to
accept your call. If problems persist, consult the
troubleshooting guide.
Ending a Call

Note: actual unit/screens may differ slightly from diagram
- During call, press Green CALL HANG-UP button,
- Using the arrow buttons highlight Disconnect Call, press SELECT
button
- After ending a call you initiated, you may select "Yes"
to add the IP to your address book
NOTE: Ending a call will disconnect all locations on a multiparty
call. To disconnect a single site on a multiparty call, ask that site
to disconnect itself.
Answering a Call
- Your Polycom unit should be set to auto-answer by default.
See Recommended
Settings
- If the Polycom is not set to auto answer, you will hear
a simulated ring tone and be prompted to accept the call (using
your remote)
Controlling the Videoconference
Consult your Polycom User guide at
www.polycom.com for more information
- Adjusting the sound
- Adjust Volume button on the Remote and on the TV monitor
- Select the Video Source
- Main Camera
- Document Camera
- VCR/DVD Player
- Computer
- Adjusting the Main camera
- Press NEAR for local camera, FAR for remote camera (only
on point to point call)
- Manually Zoom and move directional/arrow buttons, as
desired
- Using Camera Presets:
- Setting: Zoom/move camera, press SELECT button,
press a number 0-9 to enter preset.
- Accessing: During videoconference, press
NEAR button, then press preset number 0-9
- Voice Tracking - camera automatically moves to talking
person
- Press NEAR (or FAR) button,
- then press AUTO, the button toggles 3 ways
- Auto track (voice only), Auto track to presets
(based on voice), Manual
- Sending a Snapshot
- Press the Snapshot button
- Select the video Source
- Preview the Snapshot
- Press the Snapshot button to send snapshot
- Press Snapshot again to view live video
Maintaining the Address
Book
- At Main Menu, select Address Book.
- Work with New, Edit, and Delete using the on-screen keyboard.

Note: Actual unit/screens may differ slightly from diagrams
Note: Multi-point Address Book entry option (One entry for recurring
conference)
OR
- Make a video conferencing call using the far site's IP address.
- After ending the call, select Yes when asked "Add to address
book?"
Multi-point video
calls from your Polycom
You may connect up to 4 sites (including your own).
If no call is in progress
- Select Video Call
- Select Multipoint
- Select sites to dial from the Address Book or enter them manually
- OR select a multipoint call entry from the address book
OR
If a call is already in progress
- Select Video Call
- Select Add a video call
- Enter the number
Speed Note:
- Point-to-point calls can run at 768, but multi-point calls must
run at slower speeds.
- 3 sites require dropping the speed to 512
- 4 sites require dropping the speed to 384.
The quality of the videconference will decrease as the speed decreases.
System Info/Diagnostics
- At Main Menu, highlight System Info and select:.
- User Set-up,then
- Admin Set-up
OR
- At Main Menu, highlight System Info and select
- Diagnostics, then
- Advanced Stats
A table will appear with the statistics of the connection. Tx column
tells how you are tranmitting data and the Rx colum tells how you
are receiving the data.
For a good connection at 768K, the following results should appear.
| Audio Rate: |
64K |
| Video Rate: |
704K |
| Video Rate Used: |
Will fluctuate at around 704K |
| Video Frame Rate: |
Will fluctuate at around 30.0 |
| Audio Packet Loss: |
Should be around 0 |
| Audio Jitter: |
Should be around 0 |
| Video Packet Loss: |
Should be around 0 |
| Video Jitter: |
Should be around 0 |
If your statistics are similar to above, you should be experiencing
a good videoconference and connection. If you are experiencing,
high packet loss and jitter, please contact your Technical
Support for help.
For more detailed information, consult your user guide (CD shipped
with Polycom Unit) or visit www.polycom.com, select support, select
how-to, select video how to.
Connecting a VCR to your Polycom
You can connect a VCR to your polycom to record a videoconference
or to broadcast a videotape during an event. A VCR that is in the
TV will only record local video, it will not record both sides of
the conference. If you want to record both sides, you will need
an external VCR.
Recording a Videoconference
You will need a RCA cable (yellow, red & white). Connect the
RCA Cable to the Video Out (bottom row - arrow pointing out) of
the Polycom and Video In of the VCR. You may need to set the Input
Mode to indicate if the audio/video input connectors are connected
to the front panel or the rear panel. Each VCR is different so you
will need to review your VCR User Manual.
Broadcast a Videotape during a Videoconference
You will need a RCA cable (yellow, red & white). Connect the
RCA Cable to the Video In (top row - arrow pointing in) of the polycom
unit and Video Out of the VCR.
On the Polycom remote, press the Near button and a list of input
devices will show up. Arrow over to the VCR symbol and press Enter.
All of the participants will be watching the video at this point.
Do not forget to change the input device back when the video is
over to continue the videoconference.
Remote Management/Web
Interface
- To access the Polycom via a Web browser (e.g., Netscape or Internet
Explorer)
- Open a Web browser on any PC on the network and visit the IP
address of the Polycom.
Note: actual unit/screens may differ slightly from diagrams
External Video Bridge
- To connect more than 4 sites you must use a videoconferencing
bridge.
- To connect sites with non-Polycom conferencing equipment, you
may need to use a videoconferencing bridge.
- RINET can help you access the RIDE bridge and the Internet2
Commons bridge.
Contact your Technology Director or Coordinator to plan and schedule
use of a bridge.
Videoconferencing Information
- For a complete, up-to-date information of K-12 videoconferencing
in Rhode Island, visit the other links in the Videoconferencing
section of the RINET web site.
- To participate in e-mail discussions regarding videoconferencing,
join the e-mail list IVID-L@ride.ri.net by e-mailing Pam
Christman.
Trouble Shooting
Guide
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