Videoconferencing Technical Guidelines

Products & Services Videoconferencing Technical Guidelines

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Site LAN Connectivity

All switches in IP video path should be set to 100 Mbps Full Duplex

Do not allow your Polycom to auto-negotiate LAN speed or duplexing options

Do not use 10 Mbps switches in your IP video path.

Do not use Hubs in your IP video path.

Use high quality CAT5 or better cables between all devices

Do not exceed 100 meters (300 feet) on any Ethernet Segment

Avoid the use of repeaters (repeaters result in latency in your videoconferences)

Virus protection and latest OS upgrades on all network machines
to minimize the effect of unwanted traffic.

Polycom FX Unit

Be sure to plug into a 100Mbps Full duplex LAN port

If unit is behind a firewall, your LAN Administrator should check www.polycom.com for configuration suggestions. Anytime a firewall change is made, a test call should be placed to the Polycom from within the firewall and from outside the firewall.

Maintain Polycom equipment IOS (operating system). RINET recommends that the IOS is updated at least every 12 months.