| Cannot Connect |
| Verify electrical power to all components |
|
| Ensure Polycom unit is powered on |
Should see a green light on front of Polycom
unit |
| Verify all cable connections are correct and
secure |
Polycom
Quick Guide |
| If system does not respond to remote |
Replace remote batteries |
| Ensure unit has an IP assigned |
See "MY IP: xxx.x.xx.xxx on main screen |
| Verify Internet Connectivity to Polycom |
Ping from a computer inside your firewall.Ping
from a computer outside your firewall.(note: if ping inside
firewall works and ping outside fails, you have a firewall problem. |
| Try to make a test call |
Suggested test call sites. Take notes on how
call progresses. |
| If test call works, check to make sure you
are calling the correct IP and that far end is on and set to
auto-answer. |
If far end cannot verify their IP, have them
call you. |
| If test call fails, reboot Polycom |
Hang-up call (even if you don't think you're
connected). Turn off power. Wait 60 seconds. Turn power back
on. |
| Contact Site LAN POC to verify LAN is working
properly and ask if any changes have been made to the network
since the last successful call (consult your Polycom Usage Log).
|
|
| Try to make a test call again |
If call fails again, contact Pam Christman
at RINET at 295-9200 x3 (have your unit's IP ready). |
| Audio works;
No video |
| Is TV/Monitor set to the display the video
? |
Set to Channel 3 (or 4) and press TV/Video
on TV remote |
| Verify Main input is set to Room Camera |
Select near on Polycom remote.Select camera
icon |
Is correct Camera input used - RCA or S-Video (not both) |
|
Hang-up and retry call |
If call fails again, contact Pam Christman
at RINET at 295-9200 x3 (have your unit's IP ready). |
| Video works; No audio |
Are Monitor speakers turned on? |
Turn up volume on Monitor and on Polycom Remote |
| Is the far end site muted? |
Look for microphone icon with red circle slash,
that means the microphone is muted will indicate near/far or
both. |
Check that viewstation audio output is connected to the correct
input of the Monitor
|
|
| If audio still not working |
Contact Pam Christman at RINET at 295-9200
x3 (have your unit's IP ready). |
| Other |
Unit repeatedly reboots itself |
You may need to reclaim your Flash memory.
To do this, turn off the viewstation. Press and hold the button
on the top right of the view station. Turn on the view station
(keep holding the button). Continue to hold the button until
you see the message "Flash Reclaimed". |
For more detailed information, consult the You can connect to RINET at anytime to test. Our polycom is usually
on and set to auto-answer mode. If you cannot reach this site, call
Pam Christman at 295-9200 ext. 213 or try additional sites on the
RINET K-12 Videoconferencing Contact Lists
