Support 
Support Contacts
RINET uses a distributed
support model in order to keep costs down for our members and to keep response
times short. Your school or district Technology Director /Technology Coordinator
can assist you with general computing questions or direct you to the appropriate
resource.
Online Self-service: For online documentation on any of RINET’s products
and services, please visit the Products
& Services section of this Web site.
Targeted Support: Certain products and services have specific school-based
contacts. Listed below are the appropriate contacts for Email & Dialup Accounts,
Student Information Systems and Videoconferencing
Email & Dial Up Accounts - Each school has a designated Account Manager. Users in schools or districts should contact the local Account Manager for support. Account Managers are listed alphabetically by school.
Find your Account Manager
Student Information System (SchoolMAX)- Each participating district has a district-wide Data Manager. Users in participating districts and schools should contact the district's Data Manager with any issues or concerns. If the district data manager cannot resolve an issue, the manager will contact the SIS Help Desk at RINET.
Find your Data Manager
Videoconferencing - Each school has a designated Videoconferencing contact person. Users in the school or district should contact the local Videoconferencing contact for support.
Find your Local Videoconferencing Contact
